Nicholas Kralev continues to show that he’s the most well-informed and lucid of travel writers. His column this week in the Washington Times is on the Department of Transportation’s ruling to require British Airways to make customers whole to the extent they incurred costs as a result of BA cancelling a ‘mistake fare’ from the US to India.
Kralev understands and points out what the rest of the media which have covered the India mistake fare story failed to understand — that the $40 base fare actually generated $370 in fuel surcharges, which with tax meant a ~ $550 ticket, only a few hundred dollars less than the next best available fare at the time.
I’ve commented before that when I know there’s an airfare mistake, I iwll buy it, and then wait and see whether an airline decides to honor. If they do, great, I get a wonderful trip out of it. And if they don’t, wel, you don’t get ’em all and that’s fine.
But a $550 ticket is hardly an obvious mistake, and I do believe British Airways ought to have honored it in this case.