It’s tough times for the hotel industry, and unsurprisingly hotel brands are looking to cut back on expenses. Intercontinental Hotels Group has announced a series of changes delaying large expenses for their hotels (.pdf) and also lowering service and amenity standards (.pdf) for their varous brands.
On the capital expense front, they’re delaying the date by which all hotels have to have flat screen TVs, and the date by which Crowne Plazas have to have more comfortable banquet chairs. They’re also pushing back the requirement for Holiday Inns to purchase new beds.
On the service expense front, all brands can skip leaving newspapers at each room door and make them available in lobbies instead.
Crowne Plazas won’t be required to have bellmen, can reduce restaurant hours and room service hours (eliminating lunch service), can offer fewer towels, and eliminate complimentary coffee in the lobby. Changes are similar at Hotel Indigo and Holiday Inns, although Holiday Inn Resorts still have to maintain lunch service.
Holiday Inn Express won’t have to offer cotton towels, and Candlewood Suites won’t have to staff their front desks overnight.
Good to know what to expect… And I suppose it’s not nearly as severe as Embassy Suites actually eliminating suites.