United Will Keep Handing Out Free Delicious Meals in Transatlantic Coach.. I’ll take it, but why?

Cranky Flier thinks United’s decision to reverse course on eliminating complimentary coach meal service to and from Dulles across the Atlantic was driven by Lufthansa…

Remember, Lufthansa and United have a revenue sharing agreement that makes them very tight partners on North Atlantic flying. Anything United does has the distinct possibility of significantly impacting Lufthansa’s revenue. Something tells me that charging for meals crossed the line here.

Is it really possible that United didn’t bother to discuss this with Lufthansa beforehand? If so, I’d think some heads might roll over this. They’re trying to spin this change in a positive light, but it really points to a management team that pulled the trigger on something major before properly vetting it.

Seems plausible. Likely, even…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. “They’re trying to spin this change in a positive light, but it really points to a management team that pulled the trigger on something major before properly vetting it. ”

    Boy, this sounds familiar….Sarah Palin anyone?

    🙂

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