Southwest Goes Online to Respond to Silly Travel Stories

I thus far had resisted the non-urge to comment on the ‘too pretty to fly Southwest’ non-story.

Certainly the reason that the two girls ‘who really aren’t all that’ had a confrontation with flight attendants isn’t because they’re supposedly good looking.

And apparently regularly outsmarted by cheese…

I think they were just discriminating against because we were young decent-looking girls. I mean, nobody else on the plane looked like us except us,” she said. “[The flight attendants] were like older ladies. We were younger.

The real story, though, is that being a bit grumpy on a plane these days can get you a one-way ticket to interrogation and detention by law enforcement. That’s not the piece of the story the media is covering.

But what prompts this post is Cranky Flier pointing to Southwest using YouTube to respond.

Back when Kyla Ebbert had her 15 minutes of fame Southwest was behind the curve on their response, offering up a belated fare sale

Southwest Airlines today faces the bare facts and reveals the naked truth by issuing an apology to its Customers who have commented about its handling of a few who were dressed in revealing clothing. Poking fun at itself, Southwest has lowered its already skimpy fares to “mini-skirt” size of $49 to $109 one-way.

“Some have said we’ve gone from loving hot pants to having hot flashes but nothing could be farther from the truth, “said Southwest’s CEO Gary Kelly. “The publicity caught us with our pants down, quite frankly. The story has such great legs, but we have an even better sense of humor, so we’re going to jump out there and lower our fares to match the mini skirts we’ve all been hearing so much about.”

Cranky‘s take on the YouTube effort this time around? That Southwest spokeswoman Brandy King fumbles a bit on camera, but:

Nice strategic placement in front of the picture that says “A beautiful way to fly.” Hah.

If Southwest decided to ban pretty people from flying, Brandy King wouldn’t be able to fly her own airline.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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