For years I’ve recommended checking SeatGuru when making airline reservations. There really are better and worse seats on most aircraft, and SeatGuru always seemed to be ‘in the know’ and their advice was generally spot on.
But more and more I’m noticing that their recommendations are flawed. Either the information is outdated, or I just disagree with it.
And when it’s outdated, submitting feedback doesn’t seem to get it corrected.
Take, for example, Asiana’s 747s. There’s no indication on the website that Asiana offers both an old-style first and business class, and a refitted version. (The refitted 747 is handling most of the New York-JFK – Seoul flying these days.) All they show is the passenger and combi old-style.
My personal pet peeve, though, is that SeatGuru says there are power ports onboard the old 747s. This is just wrong. I’ve emailed them twice about it, and I never heard back. No ‘thanks’ or ‘we’re looking into it’ or ‘we just don’t believe you even though you’ve flown on it and we haven’t’. And the wrong information persists.
Or check out the Thai Airways 747s. SeatGuru thinks that the older configuration 747 has power ports. But it does not.
These are just very limited data points, of course, but when coupled with the fact that SeatGuru — originally a one person startup — was sold last year to TripAdvisor, which is in turn owned by Expedia, one wonders whether there are some transition pains, or if the folks in charge know what they’re doing.
Meanwhile, SeatExpert has gotten much more reliable in its advice, and extensive in its coverage. So far it lacks the detailed commentary on individual seats that SeatGuru has, it just says which ones are good and which are bad (though more commentary is supposedly coming soon). But at least it seems to get the seat power issue right!
I’ll be keeping an eye on whether SeatGuru retains its usefulness, and whether SeatExpert overtakes it in the months to come.