Expedia’s New VIP Program

Expedia has launched a new VIP program for their frequent customers that is strangely like… their old VIP program.

The program is called ElitePlus and offers fee waivers on changes and cancellations made through Expedia as well as a special phone number for assistance.

Most of the world avoids Expedia change fees by making changes directly with an airline, for instance. But existing Expedia VIP’s (what they used to be called) got their fees waived. And a special phone number. That last part is a real perk, I’ve heard of 3-hour hold times when contacting Expedia but I’ve always had my calls answered right away.

Sure, there are other throw-in benefits of dubious quality, such as ‘special sales’ (more spam?). The announcement email, though not the website, notes that Expedia elite members will get access to a co-branded version of Mileage Manager.

It’s interesting to learn, in any case, the qualification threshold to become an elite Expedia customer — $10,000 in travel spend or 12 hotel nights in a year via the booking site.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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