United Reverses Course on Their Expiring 500 Mile Upgrades

A couple of weeks ago I noted that effective June 1 United would no longer allow expiring 500 mile upgrades to convert to miles — and was also blocking the early conversion of 500 mile upgades in order to get in under the wire. This was a big blow to international customers who rarely use 500 milers, as well as United frequent flyers in TED cities with no cabin to upgrade into.

Responding to complaints and pressure, United has relented and reversed course… sort of. Current Global Services, 1K, and Premier Executive members of Mileage Plus can register by August 15th so that their expiring 500 mile upgrades will continue to convert to miles — as long as the member retains at least Premier Executive status or resides outside of the 50 U.S. states.

General members and premiers are still out of luck, but at least United isn’t sticking it to their very best customers anymore (at least those who notice the offer).

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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