Suzanne Marta of the Dallas Morning News takes a clearly tongue-in-cheek look at American Airlines service cuts. While there are bigger cutbacks that have been made, she focuses on the ice cream sundaes which American stopped offering made-to-order in international business class.
The piece cites some cutbacks but then offers up American’s spin:
- Last year, American changed the hot towels it gives elite passengers from cloth to paper. Earlier this month, business-class lunch service changed from a four-course feast to lighter fare.
A spokeswoman said it’s the carrier’s first menu overhaul in seven years for domestic transcontinental flights. The changes are meant to better reflect how people eat during the midday meal.
After complaints the made-to-order sundae will come back on dinner flights but remain pre-made for lunch.
- The changes don’t apply to travelers in first class, who never lost their customized desserts. American said there are no plans to start any sundae service – custom or premade – in coach.