Why did it take four tries to update my credit card number with Avis?
The first two times I called and the agent took the new number, each time telling me that it was updated correctly but on followup calls I learned that nothing had changed.
I had my Diners Club card as my default payment method in my profile, naturally I prefer their benefit of primary insurance coverage.
On the third try I was successful in updating the card on file but despite assurances to the contrary it did not get updated on my reservation for tomorrow afternoon.
Fourth call and I’m told all is correct, we shall see when I arrive at the airport whether my name and space number is on the board or if I have to go to the desk because the location tried to run my card and it didn’t work.
Joel Widzer has a new column with general advice on rental car upgrades.
Me, I’ll settle for customer service agents entering my payment details correctly. All I can think of this morning is “Preferred Select my arse.”