Yours is a very bad hotel

Four years ago bad hotel stays got spread via email (such as this famous complaint).

Now they’re posted at TripAdvisor and on Flyertalk for millions to read. And people post them on their blogs, which are nicely indexed by Google, so that a search for the airport Holiday Inn in Buffalo would likely yield this entry. A power outage, bad beds, rude staff, and a failure of the pillow man to deliver pillows is just the start.

Jeneane Sessum should really just say

    Yours is a very bad hotel.

I have a feeling that anyone doing due diligence online before booking the airport Holiday Inn in Buffalo will have second thoughts.

By way of contrast, while I sympathize with this review of the Crowne Plaza Rochester (and wouldn’t want to stay there!), the Buffalo review puts the lie to author Rachel’s claim that the Crowne Plaza is “a Holiday Inn with interior corridors.”

Alas, not every hotel can be the Ritz-Carlton Central Park South (or the Pen in New York or Hong Kong, for that matter).

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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