American Airlines has entered into an agreement with Hotels.com to transfer customers from one call center to another.
In other words, when you end your call with American the AAgent will ask whether you would like to be transferred to Hotels.com for hotel accomodations.
American will even give you 150 miles for completing a Hotels.com stay.
It’s strange that American is charging booking fees for making a reservation through a call center at the same time they’re using their call center as a cross-marketing profit center.
My strategy will be whenever I want to make a Hotels.com booking I’ll call American, ask a silly question (But not book a ticket! Don’t want that booking fee!), and take the Hotels.com transfer for the bonus miles.
The only other place offering points for Hotels.com bookings is GlobalPass. Personally I’ll take a few American miles over a bunch of GlobalPass miles.