American Airlines Enters Calls Center Alliance With Hotels.com

American Airlines has entered into an agreement with Hotels.com to transfer customers from one call center to another.

In other words, when you end your call with American the AAgent will ask whether you would like to be transferred to Hotels.com for hotel accomodations.


American will even give you 150 miles for completing a Hotels.com stay.

It’s strange that American is charging booking fees for making a reservation through a call center at the same time they’re using their call center as a cross-marketing profit center.

My strategy will be whenever I want to make a Hotels.com booking I’ll call American, ask a silly question (But not book a ticket! Don’t want that booking fee!), and take the Hotels.com transfer for the bonus miles.


The only other place offering points for Hotels.com bookings is GlobalPass. Personally I’ll take a few American miles over a bunch of GlobalPass miles.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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