(T)ruth (S)eems (A)WOL

An “unknown machine malfunction” forced the TSA to re-screen 500 passengers at Long Beach airport on Tuesday.

The malfunction? One of the machines was unplugged.

Worse than failing to notice that the machine was unplugged while screening passengers has to be the TSA’s unwillingness to deal honestly with the public and acknowledge the cause, instead of hiding being “unknown malfunction.”

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

Leave a Reply

Your email address will not be published. Required fields are marked *