Independence Air vs. United Turns Nasty, Turns to Government

Independence Air is filing a complaint with the Department of Transportation over United’s email to its DC frequent flyers comparing Mileage Plus to iClub.

The complaint just causes me to roll my eyes. United lays out its logic in full detail, and the median frequent flyer — to the extent they care — is smart enough to understand the nuances.

Whining to government just makes me want to yell at Independence Air that they ought to grow up and compete. And if they don’t like unfavorable publicity for their rewards program, maybe they need a better rewards program — and then just explain the benefits to customers instead of trying to muzzle United.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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