Fair and balanced

I’ve criticized Chris Elliott’s columns in the past (see, for instance, this post) but I have to say that his “Fix My Trip” columns where he acts as an ombudsman between travelers and travel companies are exceedingly fair. There’s no pandering to the readership.

Though Elliott has been no friend of industry, especially USAirways he also will tell passengers when they’re wrong. His February 1 column is a great example.

When Hotwire was in the right, he was willing to tell a his correspondent so. Kudos, Chris!

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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