How not to say thank you

Thanks for nothing

    Pleased with workers who scored top marks on customer service, Air Canada recently picked 100 at random to give them a bonus — a C$5 ($3.78) hamburger coupon that expires in five weeks.


    Employees winning the award were sent a personal letter containing the coupon, redeemable until Dec. 31 at the Harvey’s hamburger chain, Second Cup coffee shops or other restaurant outlet owned by Cara Operations Ltd., which provides food service for the insolvent airline.


    Air Canada said the awards came at no cost to the carrier, mainly because the coupons will soon expire.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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