How are customers supposed to keep this stuff straight?

Continental has added 5 new fare classes, some of which earn full elite mileage and some of which do not (except if booked on Continental’s website for travel in 2004). Are you following all the changes?

It’s hard to even behave the way an airline’s marketing department wants you to, when you can’t even understand what it is they want you to do. Or when what they’re asking you to do is contradictory: they want you to book online, but you can’t pick specific fare classes (only broad categories) online.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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