JetBlue Spinsanity

In light of the revelation that JetBlue had agreed to provide passenger data to the TSA to test CAPPS II, the Computerized Airline Passenger Pre-Screening System, the airline went into spin mode claiming:

    No JetBlue customer information has been shared with the US Government with respect to testing the CAPPS II program currently under design.

Bill Scannell proves JetBlue is lying. JetBlue gave full passenger data to a government contractor to test a prototype program that wasn’t yet being referred to as CAPPS II. So while technically true that they weren’t helping with a “program currently under design,” their response is completely disingenous. A summary of the contractor’s analysis, which even includes some passenger addresses and social security numbers, is available online to prove it, too. (Link via Reason‘s Hit and Run.)

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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