Believe it or not, KUDOS TO CONTINENTAL AND ALASKA

I’m not a fan of their changes at all, but I want to send out a hearty cheer to both Continental and Alaska for announcing changes to next year’s program over three months in advance.

I don’t know how good a job they’ll do communicating changes to their general membership. And really, notice ought to be at the end of 2002/beginning of 2003 for changes in 2004 — after all, travelers are flying all year in 2003 for 2004 benefits — but it’s important to applaud advance notice of changes just as it’s important to condemn lack of notice.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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