Continental goof

Continental mistakenly handed out 250,000 miles — sometimes multiple times — instead of 250 miles to OnePass members who played an online game. They promptly took the points away and cancelled any award bookings that travelers had made with the miles.

When Kellogg’s made a mistake at the beginning of the summer informing masses of American frequent flyers that they had won 25,000 miles when all they had done was enter a contest, they made a gesture of 500 miles as an apology.

Continental has made no such apology.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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