Treat your airline agent as you would like to be treated yourself

Keith Alexander provides a nice reminder to be nice to airline customer service staff.

Make friends. Get to know them. Even give thank you gifts.

Of course, offering up a gift before service is performed can be seen as a bribe. So one must be smooth in the approach. But you can always give a thank you after the fact and you can always give out gifts to employees you’ve already gotten to know.

Little tokens, just like in business, can go a long way to endear yourself to agents and set you apart from the rest of the traveling public. And having airline agents on your side can be very helpful — whether it’s clearing an upgrade or getting accomodations during irregular operations.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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