Stunning Revelation About Air Travel

From Anne Applebaum in the Washington Post:

    There was something about the combination of rudeness and incompetence, something about the haughtiness of the half-dozen people I encountered at the other end of telephone lines, something about the failure to apologize for bureaucratic error, something that reminded me — if ever so faintly — of the Soviet Union. …

    The point is not that the airline industry is the evil empire but that all these problems — from the bureaucratic inflexibility of airline employees to the overwrought complexity of the system — are typical of heavily subsidized, uncompetitive companies operating in a centrally planned economy. Which is no surprise, as most airlines nowadays are heavily subsidized, uncompetitive companies, operating in what is, in effect, a centrally planned economy.

Read the whole thing.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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