United’s Not-so-great Offer

The United Great Offer (offering bonus status miles for faxing competitors’ frequent flyer statements and flying marginal segments at fares other than the lowest) makes the news.


What the story doesn’t cover is all of the confusion that the offer has wrought. It’s still unclear whether only marginal flight segments have to be at higher fares, or the initial flight segments that match previous flight history also. Noone at United seems to really know, and customer service continues to provide conflicting answers.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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