The world has changed. Someone tell the airlines.

The Dallas Morning News had a good piece on Tuesday about the much-analyzed trend of business travelers buying discounted airline tickets.

Despite significant evidence that the buying habits of business travelers have changed, airline revenue management departments have yet to figure out how to adjust their models. Part of the problem may be a bit of denial. The piece quotes American’s new CEO as saying

    The industry has got to find a formula to get average fares up

When he should probably be focusing on getting average costs down…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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