Delta’s Advantage

Fascinating article on Delta’s use of information technology to cut costs and better understand its operations.

Delta’s bet may be that they’re better able to squeeze efficiencies out of their system, so that they can compete against low cost carriers without equivalent wage rates and work rules.

The article contends that Delta is years ahead of its major airline rivals in information technology — and that the lead is growing.

Fascinating.

Now if they could just stop losing a billion dollars a year…

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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