Can Two Sentences Really Explain What’s Wrong With the Airline Industry?

The CEOs of the major airlines make easy targets for criticism and derision these days, what with the billions of dollars in shareholder value they were entrusted with rapidly turning into absolutely nothing.

And yet they (or more specifically, Continental CEO Gordon Bethune) keep opening their (his) mouth. Joe Brancatelli explains how two recent sentences by Gordo shed light on just how wrong the major airlines’ business models are.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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