Great passenger quote. Over on

Great passenger quote. Over on Flyertalk.com, Matthew Clement writes that

    Flight attendants may be there primarily for my safety, but in a premium cabin they have significant customer-service responsibilities as well, regardless of what their training material may say. A business class ticket is ten times the cost of an economy ticket, and if I’m not receiving ten times the safety, I’d better receive ten times the service.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community Milepoint.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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