Featured Articles

Now That Marriott Acquired Starwood, Should You Get a Marriott or Starwood Credit Card?

May 24 2017

Since Marriott successfully acquired Starwood, the biggest news and action in hotel loyalty has been Marriott Rewards and figuring out the direction the program will go. After some early bumps they’ve been adding benefits like 4pm checkout and experiential redemptions that Starwood offered. And they’ve rolled out the ability to status match and move points back and forth between the two programs.

Continue Reading »

American Airlines CEO Doug Parker May Have a ‘Defining’ Moment. But It’s Being Wasted.

May 24 2017

The Street‘s Ted Reed writes a love letter to Doug Parker over the American Airlines CEO’s granting unilateral raises to employees as a way of working well with labor.

Employees appreciate raises, though perhaps they’d appreciate different new uniforms even more. From an investor perspective, though, the $830 million may be lighting money on fire because money alone won’t create the kind of service that generates passenger loyalty and earns the airline a revenue premium.

Continue Reading »