American Agrees to Honor Big Mistake Fare… Then Cancels Bookings Anyway

Aug 31 2015

American was pricing Brazil-issued tickets with the wrong currency conversion. This was posted on Flyertalk on August 20, and a bunch of people purchased all kinds of tickets at ~ 90% off.

American confirmed through several sources that these fares would be honored. …Now I’m seeing a bunch of reports that several folks are having their itineraries cancelled. I reached out to American to find out what was going on.

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Delta’s Gorgeous New SFO Sky Club Has a Celebrity Chef and Adventurous Menu

Aug 30 2015

I’m very impressed by what Delta has done with their brand new San Francisco Sky Club that opened this past week. It’s aesthetically gorgeous. And while complimentary food items remain limited (no matter how they trumpet the improvements there) they have a strong paid menu with a celebrity chef.

Delta’s Sky Club celebrity chef is Mai Pham who has two restaurants in Northern California and a Food Network show on Vietnamese food.

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The Simple Reason Amtrak Guest Rewards 2.0 is a Good Transfer Partner, But Poor Travel Rewards Progam

Aug 30 2015

Amtrak launches their new revenue-based loyalty program January 24. I breathed a sigh of relief that it wasn’t nearly as bad as expected. But make no mistake that it is bad for the people it’s actually meant to reward.

Much of the analysis on other sites has focused on the strong points value, so folks accumulating points by methods other than actual train travel do fine (if not quite as well as the peak end as before). But I’m at least as interested in how the program performs as a mechanism of rewarding customers for train travel. And there it doesn’t fare well at all.

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