Featured Articles

Hyatt: Please Confirm Our Terms and Conditions are Accurate

Jul 26 2017

Three weeks ago Hyatt changed their terms and conditions to say that category 1-7 free nights are not valid for any property “not included by Hyatt (in its sole discretion) in the category 1-7 classification system.”

We can therefore surmise that without such a change uncapped free nights would have included Miraval, which so far is the only hotel Hyatt has outside the classification system.

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Are Rewarding and Costly Credit Cards an Unsustainable Business?

Jul 25 2017

I received a pitch for a consulting firm’s new study, Premium Travel Reward Credit Cards: High Profile but Unsustainable, which argues that high reward, high fee cards are an unsustainable business.

In some ways this is important because it counters the Joe DeNardi claim that airlines are worth substantially more than the market values them at because the frequent flyer programs are so profitable. I’ve argued that rather than being able to expect 4% annual growth or higher it’s more likely that programs will face both revenue and cost pressures in the future.

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Police Removed People From Delta Flight Yesterday — This Time It Was the Crew

Jul 25 2017

Sometimes the police respond to an incident and it’s the airline crew they’re forced to remove.

Six Port Authority police with guns responded, interviewed crew in the jetway, but made no arrests. However the employees who fought were ordered off the aircraft and the flight was delayed two hours — which just means that it was departing LaGuardia.

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Why Even the Best Restaurant Concepts Fall Flat in Airports

Jul 25 2017

Austin’s airport is known for only local food offerings, well except for Schlotzsky’s Deli & Cinnabon and Auntie Anne’s pretzels. I don’t love Austin Java coffee. Salt Lick barbecue isn’t great barbecue and it doesn’t translate well to the airport (the DFW airport location is worse). Options should get better, though. We’re getting a Second Bar & Kitchen (downtown location is very good upscale bar food). Now comes news of tacodeli and Peached Tortilla (very good Asian fusion) outposts, both local stars, and Jo’s Coffee well-known for the “I love you so much” wall at its South Congress location. In Austin you’re either a Tacodeli or a Torchy’s fan. I’m somewhere in between. Torchy’s has better guacamole and queso, but Tacodeli uses much better ingredients for its tacos. Cat's out of the bag. #openingsoon #austinbergstrom…

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