Featured Articles

Emirates Launching Premium Economy in 12-18 Months

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Dec 09 2016

Emirates expects to be offering premium economy within 18 months.

Some might argue they already offer premium economy, only they call it business class. Emirates offers an angled business class on its Boeing 777 aircraft. Only their A380s have fully flat seats. They’re introducing a new flat business class seat on new 777s, but not retrofitting existing ones.

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RUMOR: American Express Created New Rewards Abuse Team

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Dec 09 2016

Frequent flyer programs all have corporate security, and so does American Express. I’m not sure whether this is a ‘new team’ and even if it is whether that means a new charge. We’ve certainly seen reports of accounts being frozen and investigated when using targeted links that weren’t intended for public use, and we’ve seen points clawed back from those accounts when violating American Express terms to achieve bonuses (such as meeting minimum spend with gift cards).

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DOT Proposes Trigger Warnings for Inflight Cell Phone Use

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Dec 08 2016

The Department of Transportation announced a proposed rule today to require airlines to disclose to consumers in advance if their flight will permit passengers to make voice calls using wireless devices.

This is a strange regulation to open comment on for a number of reasons. Not least of which because there’s no inflight cell phone calling allowed in the US today.

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How Banks are Battling Back Against Frequent Flyers

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Dec 08 2016

In order for banks to make a profit on their credit cards, they need customers to either make charges on their cards (which earns them interchange fees) or pay significant interest and other fees while ultimately paying back their balances.

Marketing to premium customers, who tend to pay back the balances on their cards each month, is expensive. So they need those customers to make a significant amount of charges, and they need customers to do so over a long period of time.

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Delta Will Status Match a Lot More Airlines

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Dec 08 2016

Here’s an overview of status matches, asking a loyalty program to give you status based on the status you hold with another program.

Travel providers are interested in acquiring their competitors’ best customers, but elite status has a lock-in effect. Sure, you might want to defect from United to American or from Delta to Alaska, but it’s pretty tough to do that and start from scratch with a new airline. You’re well treated as an elite, and it’s rough out there often times flying without any status.

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