United’s Earnings Call: Re-Banking Hubs Sells Credit Cards, and They Aren’t Really Devaluing MileagePlus

Oct 19 2017

I think that Scott Kirby destroys customer experience. Any investment that can’t be proven on a spreadsheet doesn’t get made or at a minimum is given short shrift in consideration.

But no one is more interesting to listen to on earnings calls. He’s generally more candid than other executives, and extremely thoughtful.

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Passenger Asserts White Privilege in Onboard Rant, Gets Choked & Carried Off on Stretcher

Oct 18 2017

On a Frontier flight from St. Louis to Denver a passenger went off on a “drunken tirade”.

The African American woman sitting next to him videotaped the episode in which he declared he should get what he wanted — even though “crew members allegedly refused to continue serving him alcohol” — because he was playing his ‘effing white card’. Things didn’t end well.

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United’s Classified Restaurant No Longer Very Exclusive

Oct 18 2017

Two months ago OTG opened a new restaurant at Newark that received fanfare like pretty much no airport restaurant ever. It’s called Classified and everyone wanted to go because it was exclusive.

Now even I — a United Silver with no travel plans through Newark and little history of the same — can make a reservation. If you want to check out the secret place, it’s worth trying to log in yourself.

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